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Top Help Topics

Order Status

Most orders ship 2-3 days as they were placed, provided your order was placed Monday - Friday.

Tracking Your Package

If you have recently placed an order and would like to track the delivery of your package, simply click "Order Tracking" in the top navigation bar and enter your order number, zip code, and last name and we will provide you with the tracking details of your package.  

Shipping Costs & Delivery Times

Most orders are shipped via UPS Ground within the 48 contiguous United States.  We also offer express services with Second-Day UPS, Next Day UPS, and Next Day Air. 

Domestic Shipping Rates
Delivery Times - Domestic US
Alaska, Hawaii & Puerto Rico Shipping Rates

Canadian Shipping Rates
Guam Shipping Rates
Virgin Islands Shipping Rates

What is your Return Policy?

We stand behind our products 100%. Most items may be returned for any reason, within 30 days from receipt of the item, for a return or exchange. The return shipping charge will be the responsibility of the customer unless the item is defective or damaged. Carefully review the return policy below to make sure your item is eligible to be returned. Click here to read our complete return policy.

Is the information I give you secure?

All orders are encrypted with SSL technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for this technology to work, you must use an SSL–enabled browser.

Our Guarantee

Everything you buy from PaperDirect® is backed by our 100% quality guarantee.  Any product not meeting our quality standards can be returned at any time.  Additionally, most items can be returned for any reason within 30 days of receipt for refund, credit or exchange.


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