January 2 - June 2, 2018

PDIA     8am - 5:30pm

June 4 - August 31,  2018

PDIA     8am - 5pm

September 3 October 31, 2018

PDIA     8am - 6pm

November 1 - December 14, 2018

PDIA    8am - 6pm

December 17 - December 31, 2018

PDIA    8:30am - 4:30pm

Opening A Billing Account

To have your order invoiced, you must place your first billed order by phone.  Please be prepared to provide further information for our credit department if needed.  We would require you to provide your business name, address, phone and fax numbers to run a credit risk analysis.  Should you have any questions regarding opening a billing account, please contact our credit department directly at ar@paperdirect.com.

If you are ordering from an educational institution or government agency, please contact the credit department, as you may already be set up with an account with us.  

We have four easy ways to order.

Order Online 
Shop online for 24-hour convenience. Place your selections in the shopping basket until you are ready to check out. Then, complete the billing information and submit your order.

Order By Mail 
Fill out the order form(s), giving all necessary information for each item ordered. A faculty/staff member or other authorized adult must sign the order to authorize shipment and guarantee payment.

Download Order Forms:

• General Order Form (pdf)

Order By Fax 
Our fax line is open 24 hours a day, seven days a week. Just fax us your order at 800.443.2973. For fax orders, a faculty/staff member or other authorized adult must sign the order to authorize shipment and guarantee payment.

Order By Phone 
Your order may be phoned in by authorized personnel. Simply call our toll free order line: 1-800-272-7377.

1) Sign in to your account at the top of the page

2) Add the top of the page go to my account

3) Scroll down to Order History | Saved Projects

4)You should be able to see both History of orders and Saved Projects

Large-quantity orders may be eligible for special volume discounts! Just call 800-865-8634 or email us at volumesales@paperdirect.com.

Send us your text, logos, photos, or signatures and our professional designers will lay out all the elements to create a polished masterpiece. (NOTE: You must call or email us before sending your text and images.) With design services you will receive:

LOGOS—we can create one for you. And we can upgrade your image from Internet-ready low resolution to print-ready high resolution.

AFFORDABLE prices starting at just $29.99/hour. Add signatures to cards for a $15 charge. Proofs are $10 per proof.

FAST shipping—your job prints and is ready to ship about 3 business days after final approval.

ART GUIDELINES—acceptable file formats for original e-mailed artwork: Illustrator CS4 or CS5 or earlier. NOTE: Please convert your art to paths/ outlines and include your font folder in your file. We suggest saving your file to a PDF for any office programs. Keep file size under 10MB. If your file is over 10MB, compress into a ZIP or SIT file. Call us at 866-723-2616 for more help
on sending your artwork to us.

If you created a project before 12/6/2017 and it does not show in your "My Account" page please call 1-800-272-7377 and we will help you a long your way.

Please Note: Saved Projects that were tied to discontinued products were not transferred to your account.

Save time by letting us print your communications for you then ship them in 1–2 business days! Our online tool allows you to easily lay out your information, change fonts and font colors, and utilize features like FREE logo and photo uploads. You’ll save money on ink cartridges plus keep your office printer free for everyday use.

• PROFESSIONAL time-saving printing.
• FREE logo, photo, and text uploads.

• FAST shipping—most orders ship in 1–2 business days.
• FREE choice of fonts, colors, and paper stocks. 

PaperDirect's® web site accepts major credit cards and direct billing on approved accounts when you enter your corresponding account number. If you would like to place your order by mail, you may pay by check, cashier's check, money order or credit card. Returned checks are subject to a $20 charge. Accounts 30 days and over are subject to a finance charge of 1.5% per month. We do not accept C.O.D.s. Please see "Using My Account" on how to open a billing account with us. Please note if you choose to be direct billed, your order may be slightly delayed while our credit department reviews your account.

Now you can get a FREE individual template for any design and format you order! A template is a document you open in MS Word® or Publisher (97 and above) that contains all the margins and text boxes to lay out your particular format! The price was originally $3 each, but now you can download them online or call us to request them FREE!

• Shop for a product design & click "Download"
• Follow instructions to remove background graphic and watermarks
• Add your text & images
• Print your product on our designed paper

Returns/Exchanges

We stand behind our products 100%. Merchandise may be returned within 30 days of receipt for a refund or exchange. Products must be returned in good, useable condition and in original packaging. Return shipping charges are the responsibility of the customer. There is a 15% restocking fee for most returns and exchanges; please call for details. 

If an item is defective or damaged, it does not need to be returned. Please call us; we will gladly issue an exchange or full refund, including shipping costs.

The following items are non-refundable and may be exchanged only:
• Binding machines and portable presentation displays (may be exchanged only if defective; if returned for any other reason, a 15% restocking fee will be charged) • Opened software (only if defective)

The following items may not be returned:
• Food items
• Personalized or custom imprinted items (For problems with personalized or custom imprinted items, like address labels, holiday cards, custom print shop products, or engraved gifts.
• Please call us at 1-800-272-7377. Our phone lines are open M-F, 8 am - 5:30 pm, CST.)

Return Instructions:
1) Complete the return/exchange section on the back of your packing slip. If you have misplaced your packing slip, fill out a Printable Return Form to include in your return package.
2) Place the item in original packaging, if possible.

For large packages (more than 10 items) or if you want to use a shipping provider other than UPS: You may send your package back via any shipping provider you choose; follow the shipping provider’s instructions on how to fill out and print a label. Please use a traceable method for your return. 

To check your order online, just click on the “Shipping Status” link at the top of our website. All you need is your order number and email address. To verify your order by telephone, please contact our Customer Service Department toll-free at 1-800-272-7377.

Production times vary. Please check the production time listed above each item.

Ground Shipping in the U.S.

Orders ship Monday–Friday only. Orders ship the same day if received by 4 p.m. ET, except for personalized items, Custom

Print orders, volume orders (26+ boxes), and manufacturer- shipped items, which require extra time.



Shipping Method

1. See the chart and map to determine your desired delivery time and corresponding shipping rates. Orders placed by 4 p.m. ET (excluding personalized items, Custom Print orders, volume orders of 26+ boxes, and manufacturer-shipped items) ship the same day, Monday–Friday, pending credit approval or credit card approval.

2. We ship UPS Ground whenever possible, so please provide a street address. See the Ground Shipping

Map at left for the estimated number of business days needed for UPS Ground shipping.

3. If shipping outside the 48 contiguous United States (AK/HI/PR) or to Canada, call for rates.

4. All APO and P.O. Box orders ship via U.S. Priority Mail. Canadian orders ship via UPS Standard or UPS Worldwide Expedited.

5. For shipping to more than one address, add the full shipping amount for the merchandise to be delivered to each address. Call for details.

6. Deliveries to business addresses require a signature.

We ship to Canada via UPS Standard or UPS Worldwide Expedited. Rates for UPS Standard (delivery within 7–10 business days) do not include charges for customs clearance. Rates for UPS Worldwide Expedited (delivery within 2 business days) include door-to-door service and in-house customs clearance. Service providers may also collect taxes and duties at time of delivery; payment of such fees is the sole responsibility of the recipient. If you have questions about our UPS rates, please contact a Customer Service

Yes, for more information please call 1-800-272-7377.

Please call 1-800-272-7377 for rush availability.

Please call 1-800-272-7377.

PaperDirect charges for shipping. Orders are shipped UPS ground service when possible. Shipping charges will be added to your order.

At PaperDirect, we do our best to keep our site updated with the latest and most current product information.

At PaperDirect, we do our best to keep our site updated with the latest and most current product information.

How to Order Samples

1. Find the product you would like a sample of.
2. Click the “Order a Sample” button to add the sample to your shopping cart.
3. Check out.

Please Note: 

Deliver Time
Samples are shipped 1st Class Mail with an average shipping time of 5 business days depending on your location, but express delivery is available for $10 shipping charge. 

Sample Order Price 
We do ask that you pay a $5 shipping and handling charge. However, with your shipment you will receive a $5 coupon to be used toward your next $30 order from PaperDirect® placed within 30 days. This fee will be waived if you place an order simultaneously with your sample request, samples will ship separately.

Cancellations or changes on CPS orders cannot be accepted once production has started.

Lead (production) time varies by product. If you require your product by a certain date, please call 1-800-272-7377 for confirmation.

We do our best to keep a generous amount of stock on hand. However, due to the popularity of some items they may not be available. If this occurs, we will contact you and offer you a comparable item.

Click Here for Holiday Verses

Yes. We guarantee the safety and security of your online purchasing through our use of Secure Sockets Layer (SSL) encryption technology to safeguard credit cards and other personal information. For more information, please see our Privacy Policy.

A Mini Cart keeps you updated on the status of your shopping cart while you continue to shop. Instead of returning to your shopping cart, easily view your Mini Cart from anywhere on our website.  Simply mouse over the black Cart button at the top right of the website, and within a couple seconds your Mini Cart will pop up with a summary of the items you have previously added to your Cart.

A Wish List is an easy way to save the products you are interested in so they can be purchased later.  When you find a product you're interested in, simply click the blue "Add to Wish List" button directly under the "Add to Cart" button.  The Wish List is an easy way to keep track of everything you'd like to buy at a later date.  Products will never be removed from your Wish List. When you are ready to order, simply click on the Wish List text link at the top right of our website and move your saved products to the shopping cart.

We're improving for You!
Things seem a bit different? Don’t worry. We’re still us. We’ve just changed our name and look, and we’ve reorganized to give you easier, better and more convenient ways to find what you need.