“The way your employees feel is the way your customers will feel,” writes author of Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care, Sybil F. Stershic. “And if your employees don’t feel valued, neither will your customers.” It’s simple. The better your employees feel about their work, the better your clients will feel about your…
Recognition & Motivation Ideas
Your customer service representatives are the face of your company. They smooth out issues when mistakes occur. And, because every 2% increase in customer retention can be equal to 10% in cut costs, they can even save your company money. During Customer Service Week, let your customer service staff know how appreciated they are. Five ideas for celebrating: 1. Recognize…
Marketing & Sales Promotion Techniques
When it comes to selling product, there are lots of companies who have great marketing departments. Selling product can be the easiest part of the process. Unfortunately, even the best of products has issues from time to time, and customers want to be able to have those issues resolved. That’s why having customer service ensures your customers have their issues…